Return & Refund Policy

When returns and refunds are available

We accept returns and provide refunds for defective physical products when you contact us within 30 days of delivery. Products that are not defective are not eligible for a return or refund under this policy.

Digital guides and service-call fees

Digital guides and service-call fees are non-refundable. A guide is delivered as soon as payment completes, so all guide sales are final. If a guide download doesn't work, contact us and we'll help you get a working copy.

How to request a return

Contact us before sending anything back so we can document the issue, confirm that the return is approved, and provide the return instructions. Please include your order details and a description of the product problem.

Return shipping and fees

Classic Entries provides the return label for an approved defective product return. You will not be charged return shipping, and we do not charge a restocking fee for an approved defective product return.

Refund timing and method

After an approved returned product is received, we issue the refund to the original payment method. Your bank or card provider may take additional time to post the refund to your account.

Exchanges

Defective physical products are also eligible for an exchange within 30 days of delivery. Contact us before sending the product back so we can approve the exchange, provide the return label, and coordinate the replacement.

Contact us

For return help, call or text (706) 441-1100 or email contact@classicentries.com.