Privacy Policy

Effective date: October 5, 2026

Classic Entries Residential Lock & Key ("Classic Entries," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through https://www.classicentries.com, how we use it, when we share it, and the choices available to you.

This policy applies to our website, service-request forms, shop, digital guides, and related communications. It does not control the privacy practices of third-party websites or services that we link to or use to provide a feature; those providers publish their own notices.

Information we collect

Information you provide

• Service requests: your name, phone number, email address, city, requested service, preferred contact method, timing, and the details you include in a message.
• Shop orders: your name and email address, billing or shipping information, items and options selected, order details, and information needed to complete delivery or provide customer support.
• Payments: payment information is submitted through Square's payment services. We do not store complete payment-card numbers on this website, although we receive transaction and order information needed to confirm and fulfill a purchase.
• Guides and email: your email address, the source of a guide signup, consent and subscription status, purchase history, and download or delivery information.
• Back-in-stock requests: your email address and the product and variation you select are stored so we can review demand and notify the shop inbox.
• Other communications: information you choose to provide when you call, text, email, or otherwise contact us.

Information collected automatically

When you visit the site, our hosting, security, and application systems may receive technical information such as your IP address, browser and device details, pages or URLs visited, referring page, timestamps, and request information. Cloudflare Web Analytics loads its beacon on each page for website usage measurement. Our first-party shop analytics record events such as product views, clicks, cart activity, and checkout starts, together with the page path (not the full web address), the path of the referring page, any promotional code used at checkout, and a temporary session identifier. We delete these analytics events after 90 days. If you send a service request after following a marketing link, the campaign tags in that link (such as its source) are included with your request.

How we use information

We use information for purposes such as:

• responding to questions and service requests;
• communicating about scheduling, availability, orders, and support;
• processing payments, orders, shipping, taxes, receipts, and digital delivery;
• sending the guide or other communications you request, and sending marketing guidance only where permitted and, when required, with your consent;
• operating, maintaining, measuring, and improving the website and shop;
• protecting the site, customers, and providers from fraud, abuse, and security threats; and
• complying with legal obligations and enforcing our agreements.

How we share information

We do not sell or rent your personal information. We share information only as reasonably needed for the purposes described in this policy, including with:

• Service providers: providers that host, secure, operate, analyze, or support the site and our business.
• Payment and commerce providers: Square processes payment and checkout information. See Square's Privacy Notice for Buyer Features and Square Pay.
• Hosting and security providers: Cloudflare helps deliver and protect the site, including bot protection and Turnstile. See Cloudflare's Privacy Policy.
• Lead and email providers: a lead-management provider receives service-request information so we can follow up, and Resend or another configured email provider may deliver transactional or opted-in guide emails. See Resend's Privacy Policy.
• Address suggestions: when you type a street address in checkout, we send the entered text to Google Places to suggest matching addresses. Selecting a suggestion retrieves its address details from Google. You can also enter your address manually. See Google's Privacy Policy.
• Operational services: shipping, tax, address, fulfillment, or other providers when needed to complete an order or provide a requested service.
• Legal and business purposes: courts, regulators, law enforcement, professional advisers, or a successor in connection with a legal obligation, dispute, fraud investigation, or business transaction.

We do not use personal information for third-party behavioral advertising. Third-party content, maps, payment tools, and links may collect information directly when you interact with them under their own policies.

Cookies, browser storage, and analytics

The shop uses browser storage, including local storage, to keep your cart available while you browse and to remember a ZIP code you enter on a product page until you clear your browser storage. If the result of a payment cannot be confirmed, local storage also keeps that payment's checkout details (contact details, addresses, and Square's single-use payment token, never your card number) until the payment is confirmed or declined, for up to 24 hours, so it can be completed without a second charge. Session storage may hold temporary session or digital-delivery information. You can clear or block this storage through your browser, but doing so may affect cart and checkout functionality.

The site currently uses first-party analytics for limited operational and storefront measurement. We do not currently use third-party advertising cookies. The Service Areas page embeds a Google map, which may load as soon as the page opens; Google's privacy policy applies to it. Cloudflare Turnstile, Square checkout, the map, or other third-party features may use cookies or similar technologies under the provider's own privacy notice.

Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing service, completing orders, supporting downloads, resolving disputes, preventing abuse, and meeting legal obligations, and no longer than two years in our website database. Orders, guide purchases, download links, subscriber and consent records, back-in-stock requests, and email delivery records are deleted two years after they were created or last updated. After that, a guide purchase is kept only as an anonymous count, and new download links can no longer be requested for it. Analytics events are deleted after 90 days. Square keeps payment and order records, and Resend keeps email contact records, under their own policies. Resend unsubscribe status is not copied back to our database, but Resend's suppression stops marketing email to anyone who unsubscribes.

Security and sensitive information

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No website, transmission, or storage system can be guaranteed completely secure. Please do not submit credit-card numbers, Social Security numbers, door codes, alarm credentials, passwords, or other sensitive security information through a web form or email.

Your choices and privacy rights

• You can unsubscribe from marketing or guidance emails by using the unsubscribe option in the message or by contacting us. We may still send essential transactional messages about an order or service.
• Depending on where you live and the law that applies, you may ask us to access, correct, delete, or provide a copy of personal information, or to limit or object to certain processing.
• We do not sell personal information. If a law gives you an opt-out right for a particular type of sharing or targeted advertising, you may contact us to exercise it.

To make a privacy request, email contact@classicentries.com with the subject "Privacy Request." We may ask for information needed to verify your identity and may retain information when required or permitted by law. We will respond within the time required by applicable law.

Children's privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

Where information is processed

Classic Entries is based in the United States. Information may be processed and stored in the United States or other locations where our service providers operate, which may have different privacy laws than your location.

Changes to this policy

We may update this Privacy Policy as our practices or legal obligations change. We will post the updated policy on this page and change the effective date above. Your continued use of the site after an update means the revised policy applies to future use.

Contact us

Questions or privacy requests may be sent to contact@classicentries.com or by phone at (706) 441-1100.